Terms of service

These terms are an agreement between Mealforma (“Mealforma”, “we”, “us”) and the business that creates a Mealforma account (“you”). By starting a trial or a subscription you accept them. If you accept them for a company, you confirm you are allowed to bind it.

1. The service

Mealforma is software for meal-prep businesses: an online shop and customer portal, subscriptions, checkout, menus, kitchen production, labels, delivery and a driver app, and an admin for your staff. What each plan includes is shown on the Pricing page. We improve the software continuously; we will not remove a core feature of your plan during a period you have paid for.

2. Free trial

Every new account starts with a free trial; its length is shown when you sign up (currently 7 days). A card is taken through our payment provider when the trial starts, and nothing is charged during the trial. If you do not cancel before the trial ends, your subscription begins and the first monthly fee is charged to that card. You can cancel during the trial from Settings → Billing in your admin and you will not be charged.

3. Fees and billing

• Plans are a flat monthly fee, charged in advance in US dollars, plus any extra kitchens or add-ons you choose to switch on. We never charge a percentage of your sales.
• Prices exclude taxes, which are added where the law requires.
• If a payment fails we will ask you to update your card. Your data is not deleted because of a missed payment.
• We will give you at least 30 days’ notice of a price change, and it applies from your next billing period after that notice.

4. Cancelling

You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the period you have already paid for; we do not refund part-months unless the law requires it. After that your account becomes read-only: you can still sign in and export your data. You can ask us to delete your account and its data at any time.

5. Your data

Your business data — your catalogue, customers, orders and settings — belongs to you. Each shop has its own dedicated database. We use your data only to run the service for you and as you instruct; we do not sell it, and we do not use it to train AI models. You can export it at any time. How we handle personal data is described in our Privacy notice.

6. Your shop and your customers

You are the seller of your food. You are responsible for your products, prices, food safety, allergen and nutrition information, delivery, taxes and the laws that apply to your business, and for how you treat your own customers. Nutrition and cost figures are calculated from the ingredients and recipes you enter; check them before you publish them. Payments from your customers go to your own payment account under that provider’s terms, not through Mealforma.

7. Connected services

Some features use accounts you connect yourself — for example your payment, email or messaging provider. Those services are governed by their own terms, and you are responsible for your use of them.

8. AI features

AI features can be wrong. Treat what they produce as a draft and check it; nothing an AI feature writes is sent to a customer without a person on your staff sending it. AI usage is included up to your plan’s allowance and is charged beyond it only if you choose to.

9. Acceptable use

Do not use Mealforma for anything unlawful, to send spam, to sell items you are not allowed to sell, to try to access another business’s data, to interfere with or probe the security of the service, or to resell access to it. We may suspend an account that does, and we will tell you why unless the law or a security risk prevents it.

10. Availability and support

We work to keep Mealforma available and fast. Planned maintenance is kept short and announced where it affects you. We do not promise uninterrupted service unless we have agreed a service level with you in writing. You can reach support through the contact page and from inside your admin.

11. Ownership

The Mealforma software, design and brand belong to us. You get the right to use them for your business while your account is active. If you send us suggestions, we may use them without obligation to you.

12. Warranties and liability

Mealforma is provided as it is, without warranties beyond those the law requires. Neither of us is liable to the other for indirect or consequential loss, or for lost profits or revenue. Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

You agree to cover us against claims brought by your customers or others arising from the food you sell, the content you publish or your breach of these terms.

13. Changes to these terms

If we change these terms in a way that matters, we will tell you by email or in your admin at least 30 days before the change takes effect. If you do not agree, you can cancel before then.

14. Law

These terms are governed by the laws of the state in the United States where Mealforma is registered, and disputes go to the courts there. This does not take away any rights you have under the mandatory laws of your own country.

15. Contact

Questions about these terms: use the contact page.